Frequently asked questions
Billing & Subscriptions
Everything about Starter, paid plans, cancellation and PayFast payments for Profyn.
When and how do I pay?
Starter costs R105.90 per month and Professional costs R399 per month, billed in South African Rand. PayFast securely processes recurring payments. Profyn records each successful payment in Billing History and sends a branded confirmation email.
What does PayFast process?
PayFast securely processes:
- Card and payment processing
- Subscription renewals and timing
- Payment authentication and fraud prevention
ProFuturePlan (Pty) Ltd is the seller of the software and handles plans, invoices, cancellations, refunds and product support. PayFast only receives the information needed to complete payment.
How do I cancel?
You can cancel at any time:
- Sign in, go to Settings → Billing, and choose "Cancel subscription".
Cancelling stops future charges immediately. You keep full access until the end of the period you have already paid for.
Will I lose my data if I cancel?
No. Your records stay yours. After paid access ends, your business returns to Starter. You can still use Starter features and export your records.
Can I get a refund?
We offer a 30-day money-back guarantee. See our Refund Policy for full details. If you need help, email support@profuturepla.com.
Still have questions?
Email support@profuturepla.com for billing help, or review our Pricing, Refund Policy, and Terms of Service.